Nearshore teams. Healthcare expertise.
Dedicated nearshore teams for the work between patient demand and patient care.
Scheduling. Referrals. Authorizations. The right people, a defined workflow, and room to grow.
Built for independent imaging, orthopedic, cardiology and procedure-driven outpatient organizations with 2–10 locations.
Built by healthcare operators. Designed around your operation.
Healthcare experience you can measure.
These figures represent the healthcare operating experience behind TPG — not TPG staffing results. TPG was built from more than two decades of real-world healthcare operating experience inside POM MRI & Radiology Centers.
Capacity for the chapter you’re in
Whether today’s backlog needs attention or your next location needs a stronger foundation, start with the work that matters.
For single- and multi-location practices that need immediate administrative relief from vacancies, overtime and patient-access backlogs.
For independent outpatient organizations with 2–10 locations that are expanding faster than their administrative teams can support.
The work behind the care
Build capacity where it matters most. Explore the work a dedicated nearshore team can support.
Scheduling
Support appointment scheduling, confirmations and follow-up with a dedicated owner and clear escalation rules.
Call coverage · Appointments scheduled · Response time
Healthcare operators first
TPG grew out of the staffing challenges inside POM MRI & Radiology Centers. Building a nearshore team there taught us that dependable capacity starts with clear roles, thoughtful hiring and accountability.
That operating experience shapes how we help other healthcare organizations build an extension of their team.
See How TPG WorksSecurity, access and accountability
Healthcare staffing is not simply about finding a person. It is about defining the role, controlling access, documenting the workflow and creating clear accountability before work begins.
Every engagement begins by defining:
Good questions. Clear answers.
Yes. Begin with a defined workflow, a dedicated role and a baseline for performance. Decide whether to expand after reviewing the fit and results.
The starting point is your operation: responsibilities, systems, exceptions, communication standards and escalation paths. Role definition and a training plan come before transferring the work.
Agree on measures for the selected workflow, such as completed appointments, referral follow-up, turnaround time and accuracy. Review output and quality alongside backlog changes.
Access requirements, approved systems, training and security responsibilities need to be agreed with your organization before a workflow begins. Review your specific requirements with TPG during scoping.
Security and compliance requirements are addressed during scoping before a team member receives access to client systems or patient information. TPG works with each client to define role-based access, approved systems, training responsibilities, communication standards and escalation procedures. Final requirements depend on the client’s systems, policies and the responsibilities assigned to the role.
Scope depends on the role, volume, skills and management requirements. Compare a scoped proposal against your actual staffing baseline; a universal savings figure would not tell your story.
A measured first step