Find the pressure point
Review where the backlog is building, what work is being missed and how it affects your team.
Patient Access Capacity Accelerator
Give your team
room to catch up.
When calls, referrals and authorizations keep piling up, another undefined hire can add to the pressure. Start with one workflow and a clear plan for dependable capacity.
BUILT FOR
For independent practices—single location or several—that need immediate administrative relief from vacancies, overtime or patient-access backlogs. Growing across 2–10 locations? The Patient Access Scale System builds the repeatable infrastructure.
From pressure to a practical plan
A clear role.
A stronger foundation.
A starting role. A documented workflow. A way to see whether it is helping.
Define the seat
Document responsibilities, skills, workflow ownership, success measures and escalation paths.
Select the right person
Recruit for the actual role, review communication and healthcare experience, and involve your team in final selection.
Launch and measure
Use a structured onboarding plan and 30-, 60- and 90-day review points to assess quality, capacity and fit.
Measure the change
Backlog age, response time, work completed, accuracy and management effort.
Set targets from your own baseline. Outcomes and timing depend on the role, workflow, onboarding and operating conditions.
A measured first step