Understand
Map the workflow, current volume and the point where work gets stuck.
Our approach
Define the seat.
Then find the person.
A dependable team starts long before the first interview. It starts with understanding the work.
The origin of TPG
Built from the
inside out.
The Professional Group began with a problem inside POM MRI & Radiology Centers: rising staffing pressure, turnover and an operating model that needed to change.
Testing nearshore support for scheduling and patient confirmation made the lesson clear. Hiring needed to be matched with role definition, documented workflows and accountability.
TPG brings that healthcare operating perspective to recruiting and onboarding dedicated nearshore teams. The aim is a useful extension of your operation, with expectations everyone can understand.
- 20+
- Years operating in healthcare
- 1M+
- Patient visits
- 17,000+
- Referring physicians
Built and proven inside POM MRI & Radiology Centers.
POM MRI & Radiology Centers is the internal operating experience behind TPG, not an independent TPG client case study.
Security, access and accountability
Built for the realities
of healthcare.
Healthcare staffing is not simply about finding a person. It is about defining the role, controlling access, documenting the workflow and creating clear accountability before work begins.
Every engagement begins by defining:
- 01Which systems the nearshore team will access
- 02What patient information the role requires
- 03Role-based access and permission requirements
- 04Training and workflow responsibilities
- 05Communication and escalation procedures
- 06Quality monitoring and accountability
- 07The client’s security and compliance requirements
Security and compliance requirements are addressed during scoping, before a team member receives access to client systems or patient information. Final requirements depend on your systems, your policies and the responsibilities assigned to the role.
Start small.
Build deliberately.
Patient access is too important for an undefined handoff. Make the responsibilities visible from the beginning.
Define
Agree on ownership, training, communication and escalation.
Launch
Introduce the dedicated role with clear access and support responsibilities.
Review
Measure output and quality. Decide what to improve before expanding.
A measured first step